Política de reembolso

1. Returns

We do not accept returns or exchanges unless we send you a defective item. If you receive a defective item, please contact us at info@phoneglo.com within 7 days of the arrival of your product. Please include as much information as possible on your email with details on the defective product/s. Upon receiving your email we will provide instructions on how to return your item (if your item qualifies for a refund).

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

2. Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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